This is the ultimate Uber live chat support guide.
I’m sure most people will tell you that contacting Uber support via live chat is simply not possible.
Maybe they’re right, but what if they’re wrong?
You would be missing out on a method of contacting customer service that is actually very simple.
Although the ride-hailing company does not provide live chat support through its website or app, there is a little known secret to get in touch with Uber customer service using the live chat feature that some popular sites offer.
Which sites, you ask?
Well, sites like Facebook and Twitter, as well as other popular social networks and apps, offer tools that allow you to easily speak with representatives at big companies like Uber, for example.
In this guide we will be focusing on how to contact Uber using the live chat feature that Facebook provides to its users.
In order for this to work, you are going to need a Facebook account.
If you don’t have one, go to Facebook.com and register now, then come back to this page to continue reading.
Uber Live Chat Support Guide
- Go to Facebook.com and login to your account if you haven’t done so already.
- Type the word “Uber” into Facebook’s search bar at the top left side your screen.
- Press “Enter” or click on the magnifying glass icon.
- From the list of results, click on the official Facebook page for Uber.
- Now you’ll see a chat box pop up at the bottom right corner of Uber’s Facebook page. Click on “Type a message” as soon as you see it.
- Enter your message and hit enter.
- Wait for a representative to answer your message.
- Start chatting.
As you can see, it is possible to contact the ride-hailing company via live chat, so don’t believe everything you read or hear.
Whenever it comes to customer service and being able to find accurate information that works to your advantage, then this site is where it’s at.
Don’t get too excited though, because getting support on Facebook is not as fast as you would like it to be.
Keep in mind that replies are typically sent within hours, so you have to be a bit patient when trying to contact Uber support using this technique or method.
Also, go straight to the point, don’t wait for an Uber customer service agent to answer.
Don’t waste your valuable time like that, instead, simply enter whatever problem you want to solve or ask whatever question you might have.
If this method does not work for you, try giving them a call, or you may also use any of the other available options of which we’ll talk about in detail later.
The waiting time varies from day to day significantly, but it usually takes a long time for them to answer. That’s why I recommend using your phone instead.
If you have any problems or issues contacting Uber via live chat, let us know, we might be able to help you with that.