Even though TurboTax does provide a phone number that you can use to contact customer service, they recommend following the instructions that I’m about to show below. By doing so, you’ll be able to connect with a specialist and get the kind of help you really need.
I know it may seem like you have to go through an awful lot of steps to contact support, but the time spent is actually worth it, because your issues will get resolved in a shorter period of time.
That’s why we are not showcasing the phone number at the top of the page like we usually do, because that number won’t be of much help. I mean you’ll get your issues resolved eventually, but it will take longer.
In my opinion, the process could be a lot simpler and also faster. But hey, I’m sure they have their reasons, so instead of focusing on how tedious it is, let’s focus on how to actually do it.
First of all, depending on what version you of TurboTax you use, you’ll have to follow a different set of steps.
Also, if you’re using TurboTax in a mobile browser, you’ll need to select TurboTax online instead of the mobile app, because the mobile app is a different product as stated on their contact support help page.
Keep in mind that customer service hours are from 5 a.m. to 9 p.m. Pacific Standard Time (PST), 7 days a week, 12 months a year.
If you want to contact TurboTax by phone follow these steps:
- Login to your account online at: https://myturbotax.intuit.com/
- Click on the question mark bubble located at the upper right corner of your screen.
- Then click on “Contact Us”.
- Type in your question and then click on “Continue”.
- Now follow the provided instructions to call them, get a call back, or schedule a call for another day.
TurboTax Mobile App
If you’re using the mobile app, you’ll need to login to your account on the mobile app, then tap on the question mark bubble on the upper right corner, now tap on “Talk to an Expert”, and tap “Connect Me”.
Or, you can simply use the TurboTax customer service number for their mobile app product, which you’ll find right below:
If you’re using TurboTax CD or Download software do this:
- Go to https://support.turbotax.intuit.com/contact/
- Select your product.
- Enter your information.
- And click on “Get the phone number”.
Or, simply use the previous phone number to call them right away.