Boost Mobile does offer a way for customers to contact customer service via email. However, the company does not provide an actual email address that you can send messages to, for example, you won’t be able to find something like:
because such email addresses do not exist. Which means that you will not be able to go to your inbox in to compose a new message and send it directly from there.
Instead, you will have to go to the company’s official website and fill out their contact form, but you have to know what you’re doing when you’re filling out the form, otherwise, you will end up getting contacted the wrong way, at the wrong time, or in the wrong language.
Follow the steps below to contact Boost Mobile customer service the right way:
How to Email Boost Mobile:
- Go to https://www.boostmobile.com/#!/framework_contact_us/
- Select your topic from the drop down menu based on the issue or reason why you need to contact the company.
- Enter your first name, last name, and other required information in the appropriate fields.
- Now pay close attention to this step because it is very important. From the best way to contact drop-down menu select “Email”.
- Select best time to contact and preferred language from their respective drop-down menus.
- Enter the other required information and click “Submit”.
As you can see, getting in touch with Boost Mobile customer service via email is possible and it’s also very easy. But you must be patient while waiting for a reply, because as you probably already guessed it, the company gets thousands of messages everyday.
Also keep in mind that the company clearly states that the email contact web form is encrypted, but any email correspondences that you get from your inquiry will not be encrypted.
So by submitting the from, you “agree to indemnify and hold Boost harmless from any unauthorized access, use or disclosure of any account information that is emailed” to you as a result of your inquiry.
You are the only responsible for your account’s security, make sure to keep it safe by any means.